Privacy Policy Statement

We value your privacy and are committed to being transparent about how we collect, use, and protect your information. This policy applies to users across Malaysia.

Information We Collect

We collect various types of personal data to provide and improve our services. This includes information you provide and data collected automatically.

• Personal contact details, such as your name, email address, and phone number when you contact us or fill forms.
• Device, IP address, and browsing data collected automatically when you use our website to enhance performance and security.
• Details about your exploration preferences or guide use for customizing content and improving service quality.
• Any direct messages, feedback, or inquiries you send, which help us respond and improve our service.

How We Use Information

Collected information helps us deliver city guides, improve user experience, and communicate updates or important notices.

• To deliver requested services, such as interactive city guides and tailored recommendations based on your interests.
• To contact you with relevant updates or respond to inquiries and support requests you have submitted.
• To analyze visitor trends and usage data so we can improve content quality and user experience.
• To ensure compliance with legal obligations, including security monitoring and regulatory reporting as required.

Legal Bases for Use

Our handling of your data is based on legal grounds recognized by Malaysian law and international standards.

We process data with your consent, for the performance of a contract, to comply with legal obligations, or when we have a legitimate interest in providing secure, relevant services.

Information Sharing

We limit external sharing of your data and only do so for service operation or where legally required.

• We may share personal data with trusted service providers who assist with our platform’s operation and security, under strict confidentiality agreements.
• Your data may be shared with authorities when required to comply with Malaysian law and relevant regulations.
• Aggregated, non-identifiable statistics may be shared publicly for transparency and service improvement.

Data Security

We adopt security measures in line with industry best practices to safeguard your personal information. Access to data is restricted to authorized personnel, regular checks are in place, and incident protocols are followed. However, no system is fully immune to risks, so we recommend using strong passwords and caution online.

Your Rights

You can access, correct, or request removal of your personal information at any time.

• Request a copy of the personal data we hold about you and how it is used.
• Ask for corrections if your data is incomplete or inaccurate in our records.
• Withdraw consent for data processing where consent was previously given, subject to limitations.
• Request deletion of your data or restrict its use, subject to regulatory requirements.

Cookies

Our site uses cookies to offer core functionality, measure performance, and enhance your browsing. See our Cookie Policy for more details.

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Contact Us

Reach out if you have privacy questions or requests regarding your data on Urban Adventure Guides.

Policy Updates and Changes

This Privacy Policy may change as our services evolve. Please review it regularly for updates. We will post major changes clearly on our website.